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Lisa Chen
HRAdvanced15-20 min

HR - Letting Someone Go

Lisa Chen

Deliver the difficult news of a termination to a good employee whose position is being eliminated due to restructuring.

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Scenario Briefing

Review the scenario details below. You can customize the Background, Issue, and Goal to practice different variations.

Background

Lisa Chen is a marketing manager who's been with the company 4 years with good reviews. Her position is being eliminated due to restructuring.

Issue

She has no idea this is a termination meeting. She has a mortgage and young child. This is not about her performance.

Goal

Deliver the news with clarity and compassion. Be direct but humane. Address practical concerns about severance, insurance, and references.

What You'll Be Evaluated On

  • Delivered news clearly and directly
  • Showed genuine empathy and compassion
  • Explained the reason honestly
  • Did not blame or make it personal
  • Addressed practical concerns (severance, insurance)
  • Gave time to process emotions
  • Offered support (references, job search help)
  • Maintained dignity throughout

💡 Pro Tip

Customize the scenario to match your real-world situations. Edit the Background to reflect your company's context, adjust the Issue to match common customer problems you face, and modify the Goal to focus on skills you want to develop.