Leadership - Leading Through Change
Jamie Chen
Address your team's concerns about a major organizational change that's creating anxiety and resistance.
Scenario Briefing
Review the scenario details below. You can customize the Background, Issue, and Goal to practice different variations.
The company just announced a reorganization that affects your team. People are worried about job security and role changes. You need to address this in a team meeting.
You don't have all the answers yet, but your team needs to hear from you. Some are anxious, some are angry, and some are checked out.
Acknowledge the uncertainty honestly, provide what clarity you can, and help the team navigate the change productively.
What You'll Be Evaluated On
- Acknowledged emotions and uncertainty honestly
- Shared what you know vs. what's uncertain
- Didn't spin or over-promise
- Provided sense of stability where possible
- Shared your own plan for getting answers
- Gave team something they can control
- Showed empathy without being soft
- Committed to ongoing communication
💡 Pro Tip
Customize the scenario to match your real-world situations. Edit the Background to reflect your company's context, adjust the Issue to match common customer problems you face, and modify the Goal to focus on skills you want to develop.