Leadership - Coaching a Direct Report
Taylor Morgan
Coach an employee who is struggling with a challenging project rather than just giving them the answer.
Scenario Briefing
Review the scenario details below. You can customize the Background, Issue, and Goal to practice different variations.
Taylor came to you frustrated about a project that's not going well. They want you to tell them what to do.
Taylor has the skills to figure this out but lacks confidence. If you just give answers, they won't develop. You need to coach, not solve.
Use coaching techniques to help Taylor discover their own solution. Ask powerful questions rather than giving advice.
What You'll Be Evaluated On
- Resisted the urge to give direct answers
- Asked powerful open-ended questions
- Helped them identify their own strengths
- Validated feelings before problem-solving
- Reflected back what you heard
- Let silence work (didn't fill every pause)
- Celebrated small insights and progress
- Ended with their action plan, not yours
💡 Pro Tip
Customize the scenario to match your real-world situations. Edit the Background to reflect your company's context, adjust the Issue to match common customer problems you face, and modify the Goal to focus on skills you want to develop.